Terms of Service

Last Updated: May 21, 2026

These Terms of Service (“Terms”) govern your use of the website "www.sullivansurgery.com", and participation in our SMS/text messaging program operated by Sullivan Surgery and Spa (“we,” “us,” or “our”). By accessing our website, providing your contact information, or opting into SMS communications, you agree to be bound by these Terms.

1. SMS Messaging Program Overview

By opting into our SMS program, you consent to receive recurring automated and/or manual text messages from Sullivan Surgery and Spa, which may include:

  • Appointment confirmations and reminders
  • Scheduling updates and administrative notifications
  • Billing or account-related communications
  • Patient satisfaction surveys
  • Secure links related to your care
  • Promotional or informational messages (where permitted and with consent)

Message frequency varies depending on your interaction with our services.

2. SMS Consent and Opt-In

  • SMS consent is obtained verbally, electronically, or in person during intake, scheduling, or service interaction.
  • By opting in, you authorize us to send SMS communications to the phone number provided.
  • Consent is not a condition of purchase or receipt of services
  • Users may opt into SMS communications through:
    • Website forms
    • Intake paperwork
    • Appointment scheduling forms
    • Verbal consent provided in person or over the phone

3. Opt-Out Instructions

You may withdraw consent at any time.

  • To stop receiving messages, reply STOP to any SMS.
  • You will receive a confirmation of opt-out, such as: "Sullivan Surgery and Spa: You have successfully opted out and will no longer receive SMS messages from us”.
  • After confirmation, no further SMS messages will be sent unless you re-enroll.

To rejoin, you may opt in again through our standard intake process.

4. HELP instructions

- Users may reply HELP at any time for assistance. HELP responses will include the business name and contact information such as:

Sullivan Surgery and Spa: For assistance, please contact us at 410-571-1280 or Info@sullivansurgery.com. Reply STOP to unsubscribe.

5. Message Frequency and Carrier Information

  • Message frequency varies based on service needs and engagement.
  • Standard messaging and data rates may apply depending on your mobile carrier plan.
  • You are responsible for any charges imposed by your wireless provider.
  • Wireless carriers are not liable for delayed, failed, or undelivered messages.

6. Permitted Use Cases

Our SMS communications are limited to:

  • Appointment confirmations and reminders.
  • Patient care coordination messages.
  • Administrative notifications.
  • Service updates and waitlist notifications.
  • Limited promotional communications (only where consented).

We do not use SMS messaging for unauthorized or unrelated purposes.

7. Mobile Information Protection and HIPAA Considerations

We are committed to protecting your privacy and maintaining compliance with applicable privacy laws, including HIPAA where applicable.

  • Mobile phone numbers and SMS consent data are used strictly for communication purposes.
  • No mobile information will be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes.
  • SMS opt-in data and consent will not be shared with third parties, except for service providers strictly necessary to operate SMS delivery systems (e.g., messaging platforms or aggregators).
  • All third-party service providers are required to maintain appropriate confidentiality and data protection safeguards.
  • SMS communications are not intended to include highly sensitive PHI unless transmitted through secure systems.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect SMS-related data, including:

  • Secure communication systems.
  • Access restrictions to authorized personnel only.
  • Vendor compliance requirements for data protection.

While we take reasonable steps to protect your information, no electronic transmission or storage system is guaranteed to be completely secure.

9. Age Restriction

By using our services, this website, or opting into our SMS program, you confirm that you are 18 years of age or older.

Our services are not directed to or intended for individuals under 18.

10. Carrier Liability Disclaimer

To the maximum extent permitted by law:

  • Mobile carriers are not liable for delayed, failed, or undelivered messages
  • Delivery depends on carrier network availability and external conditions beyond our control

11. Limitation of Liability

To the fullest extent permitted by applicable law:

  • Sullivan Surgery and Spa shall not be liable for any indirect, incidental, consequential, or punitive damages arising from use of our website or SMS program.
  • This includes, without limitation, damages related to message delivery failures, service interruptions, or reliance on SMS content.

12. Changes to These Terms

We may modify or update these Terms at any time.

  • Updates will be posted on this page with a revised “Last Updated” date.
  • Continued use of our website or SMS program constitutes acceptance of any changes.
  • Users are encouraged to review these Terms periodically.

13. Termination

We reserve the right to suspend or terminate SMS access or services at our discretion, including in cases of misuse or technical necessity.

14. Contact Information

If you have questions regarding these Terms or our SMS program, please contact us:
Sullivan Surgery and Spa
Website: www.sullivansurgery.com
Phone: 410-571-1280
Email: Info@sullivansurgery.com
Address:130 Admiral Cochrane Drive, Suite 300
Annapolis, MD 21401